Refund policy

Our Hushona Promise

Your rest matters to us — and so does your trust.

At Hushona, we stand fully behind everything we create. If you are not completely satisfied with your experience, we want to hear from you and we will make it right.

How to reach us

Email us at hello@hushona.com within 30 days of receiving your order, as confirmed by your tracking information. Include your order number and a brief description of your experience. Our team will review your case personally and respond within 24–48 hours.

No return shipping needed

We do not require you to send anything back. Once our team has reviewed and verified your concern, we will resolve it within 5–7 business days in one of two ways:

Option 1

Hushona Gift Card

A gift card for the full value of your purchase, issued to your email within 5–7 business days of approval — so you can explore any product in our collection, on us.

Option 2

Replacement Product

If you experienced an issue with your specific order, we will send a fresh replacement fully covered by Hushona, dispatched within 5–7 business days of approval at no cost to you.

Damaged or incorrect orders

If your order arrived damaged, defective, or incorrect, email us with a clear photo of the item and your order number. We will prioritize your case and arrange a replacement or gift card within 5–7 business days — no questions asked.

What is covered

  • Orders reported within 30 days of delivery, as confirmed by tracking
  • Items that arrived damaged, defective, or incorrect
  • Genuine product quality concerns verified by our team
  • First-time resolution requests per customer per order

What is not covered

  • Change of mind or buyer's remorse after the 30-day window has passed, as confirmed by tracking
  • Products that have been misused, damaged through improper handling, or used contrary to product instructions
  • Change of mind or personal preference where the product arrived as described and in perfect condition
  • tems purchased during sale events, flash sales, or marked as final sale at the time of purchase
  • Digital products, downloadable content, or gift cards — these are non-refundable once issued or accessed
  • Repeat resolution requests on the same order — each order is eligible for one resolution only

Our commitment to fairness

We review every request individually and with genuine care. Our goal is not simply to process claims — it is to ensure every Hushona customer truly experiences the rest they deserve. We reserve the right to decline requests that do not meet the above criteria in order to protect the integrity of our promise to all customers.

Your rest matters to us. Always.
The Hushona Team